Privacy Policy
Last updated 10 September 2026
1. What we collect
Your name, phone number and email address when you sign up; delivery addresses and order notes when you order; business details, logo and menu content if you are a vendor; vehicle type and service area if you are a rider; and basic technical information such as device type and pages visited.
2. Why we use it
To create and secure your account, take payments, pass the details a vendor or rider needs to complete your order, send order and account notifications, respond to support requests, and improve the service.
3. Who we share it with
Vendors see the order details they need to cook and hand over your food. Riders see your delivery address and phone number only after they accept your delivery. We also use trusted providers for hosting, payments and email. We never sell your personal information.
4. Payments
Card and bank details are handled by our payment provider. Chowlink stores only a payment reference and the status of the transaction.
5. Keeping data safe
Access to data is restricted by role, protected by database-level access rules and transmitted over encrypted connections. No system is perfect, so please use a strong, unique password.
6. How long we keep it
Account and order records are kept while your account is open and for as long as we need them for tax, accounting and dispute purposes. You can ask us to delete your account at any time.
7. Your rights
You may ask for a copy of your data, ask us to correct it, or ask us to delete it. Contact us through the support details in the app and we will respond within a reasonable time.
8. Cookies
We use essential storage in your browser to keep you signed in and to remember your cart. We do not use advertising trackers.